The drop-off location is located at arrivals level P4, parking bay Q. Your car is parked at our underground parking garage located only 30 meter from the Hamburg International Airport. See the map above for more details regarding the drop-off location.

BEFORE DEPARTURE:

If you come via the A7 motorway:

1. When you leave the B433 in the direction of Terminals (on the right), please keep to the far right.
2. Drive downstairs and follow the Arrival signs. At the bottom, turn left and follow the sign P4 (not P2-P4).
3. Take the covered lane to the left.
4. Follow this lane to parking bay “Q”.
5. Once there, wait in front of the barrier and do not take a ticket.
6. An AirParkOne employee will open the barrier for you and assign you a parking space.

If you come via the city:

1. When you leave Zeppelinstrasse in the direction of the terminals, please keep to the left.
2. Continue left and follow the signs for Arrival.
3. At the bottom, turn left and follow the sign P4 (not P2-P4). Take the covered lane to the left.
4. Follow this lane to parking bay “Q”.
5. Once there, wait in front of the barrier and do not take a ticket.
6. An AirParkOne employee will open the barrier for you and assign you a parking space.

UPON ARRIVAL:

1. Please give us a call +49 40 500 90 691 when you have received all of your luggage, or as soon as you have left the aircraft if you travel with hand luggage only.
2. Stay on the arrivals level.
3. Follow the signs to the P4 parking house.
4. Go to parking bay “Q”.
5. An AirParkOne employee will welcome you there and hand over your vehicle to you.

Yes, you need to reserve beforehand. Booking online is easy and guarantees your parking space.

You can book up to 12 hours before your scheduled airport arrival. It is always a good idea to book as far in advance as possible to guarantee your availability and the best price.

You can book up to 12 months in advance of your travel date.

Yes. In order to take your car to our covered parking garage we will need your keys. Your keys are stored safely in a locked cabinet

We will collect your car at the designated drop-off point. Handing your vehicle over to us is quick and easy. It generally takes only three to four minutes as we will take photos of your vehicle.

It is then up to you how much time you want to have at the airport. Please note the minimum requirements for arrival and check-in for your airline and flight.

For our Hamburg Airport valet service, the maximum size car we are able to park is 5,50m long and 2,00m high.

We park standard cars or minibuses with up to 9 seats, including the driver. All other larger minibuses or vehicles require special license requirements and cannot be driven by our chauffeurs. If you are unsure if your car meets our size restrictions, please contact us at hamburg@airpark.one for help.

First, make sure to check your spam box. If you have not received your AirParkOne reservation confirmation 15 minutes after you book, please call us, and we will email you your confirmation again. Email at hamburg@airpark.one

Phone number: +49 40 500 90 691

Hamburg Airport: 04:00-24:00, or until the last flight arrives.

Please let us know in advance via call or email if you change your car.

You will receive a full refund of the parking fee if you cancel 48 hours in advance of your booked parking arrival time (commencement of the parking agreement).
Cancellation less than 48 hours before booked arrival time, Airparkone will retain the parking fee.

If you add flex-booking at €5.00 to your booking, you will receive full refund of late cancellations and no-shows, and you will also have 5 free additional hours to pick-up your car in the event of flight delays at your return trip.  

We understand that things can change. Therefore, you can always change your booking, even while your car is parked with us.

If you plan to stay away longer, miss your flight, or it is cancelled or delayed, please contact us via email hamburg@airpark.one to modify your reservation. Please give us as much notice as you possibly can to ensure your vehicle is ready for you on your return.

At the time of your booking, you can select the invoice to be issued to you or your company.

If you inform us that you will extend your stay, the fee charged is subject to the availability of parking spaces. You will be charged the normal parking price in accordance with the price list on the day you extend. If you do not notify us of an extended stay, you will be charged the first-day fee for each additional day.